You will receive the goods 55 days after the vessel departs from the port.

The delivery time was longer than expected because we need to consolidate a minimum of 5 orders before shipping. This allows us to optimize shipping costs and offer a more reasonable price to our customers, instead of shipping individual orders at a significantly higher cost.

We sincerely appreciate your understanding regarding this delay. Once the minimum number of orders is reached, the shipment will be arranged as soon as possible. We always strive to balance delivery time and cost efficiency to ensure the best value for our customers.

Regarding the refund issue, we would like to kindly explain and ask for your understanding. Long Tuan Fitness is a small company, and our products are made to order. We do not produce items in advance or keep inventory.

After receiving payment via PayPal, we withdraw the funds and begin production immediately for the order. Therefore, if a refund is requested, we sincerely ask for your patience and understanding. Once we receive a new order, we will process the refund for you as soon as possible.

We truly apologize for any inconvenience this may cause and sincerely appreciate your understanding and support. Long Tuan Fitness values your trust and is committed to handling all refund matters in a transparent and responsible manner.